Frequently Asked Questions

 

Aren't these just like a rash shirt?

The idea is similar, but IdleBird takes sun protection clothing like the ordinary rashie to the next level. The super high quality, lightweight, quick dry material also means that these are garments you want to wear all day . And you can. They are designed to be worn anywhere, anytime like any fashion garment - with the bonus of being UPF50+.

the prices seem high when i could just buy a rashie?

IdleBird takes sun protection clothing - like the ordinary rashie - to the next level. The super high quality, lightweight, quick dry material means that these are garments you want to wear all day . They are hard wearing practical designs that will last many seasons.

Oh and another thing......our  garments are proudly design and made in Australia with high quality Italian fabric. The nature of this special fabric makes manufacture complex so we've kept prices to the best point possible while retaining locally made beautiful product.

Are the garments made in Australia?

YES. We design and manufacture in Queensland using specialty fabrics sourced from around the globe

Payment Security

IdleBird uses Stripe to securely process your payments

Please take time to ensure your shipping address is up to date on your order. 

How long will my order take?

IdleBird posts to addresses in Australia using Australia Post. Packages should arrive between 5-7 business days after your order is placed. (if not earlier)

Standard Shipping is $6.95AUD within Australia. This will be added on to your purchase after the XXX payment screen when you are re-directed back the IdleBird.

If you require Express Post Delivery, please order before 10am for next day delivery if you are in the Australia Post next day delivery network.

Do you Gift Wrap?

Yes, we gift wrap for $3 extra. Your entire order will be gift wrapped along with a note. If you are paying and sending direct to the recipient, please put the recipient's address in the "notes to the seller" section of the order screen as sometimes YOUR address will override the one provided on my web site. Any queries please email me info@idlebird.com.

Do we deliver outside of Australia?

Yes. To ship to the USA one item is $25.00 ($AUD) and to New Zealand it is $22 ($AUD). For all other international shipping, please contact me at info@idlebird.com for a quote. 

Returns/Exchanges

IdleBird is happy to exchange or refund your purchase if your goods are faulty.  

If you have ordered the completely wrong size, we will happily exchange for the correct size. Please contact us via email before posting back. info@idlebird.com Return postage is the responsibility of the customer.

We will provide you with a refund or exchange for full priced items only where:

  • the goods are in saleable condition, in their original packaging with all tags still intact
  • the goods have not been worn, damaged or washed
  • the goods are returned within 14 working days of purchase date; and
  • the original invoice as proof of purchase is provided

Alternatively we will provide you with a refund at our discretion for items that:

  • are faulty (unless caused by you)
  • have been wrongly described
  • are different to the goods that you ordered

All returns must be returned to IdleBird within 14 days to be eligible for a refund. Please email us at info@idlebird.com with a photo of the fault attached (one from a phone is fine) before shipping. We ask that returned items be shipped via registered mail to our Australian mailing address as below:

IdleBird, 43 Kenyon St  Eagle Farm  Q  4009

Privacy

The information you provide for the purpose of completing your order is only used to fulfil your order. Sharing of information will be limited to partners or third parties who are integral to the order fulfilment process (Australia Post, Courier Companies)